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Waterer-Store Seasonal Employee

Job Description:
General Description/Purpose:
The primary function of the Customer Service Associate (CSA) is to assist customers with all of their shopping needs. This includes assisting customers in the selection, demonstration, preparation and loading of merchandise. The CSA is required to respond to customer inquiries and support them throughout their shopping experience including promoting customer loyalty plans and/or extended protection/replacement plans where appropriate. The CSA is also responsible for maintaining a safe and secure work environment by conducting daily safety reviews, noting hazards, keeping store areas clean and organized, and monitoring for potential theft or security risks. Lastly, the CSA is responsible for completing all other duties as assigned.
Work Schedule:
Requires morning, afternoon, and evening availability any day of the week. Required to work a Corporate schedule determined by Staffing Department, but may be changed by store management based on the needs of the store. Requests to be scheduled off for a specific day require advanced notification and approval by supervisor. Hourly Full Time or Part Time: Generally scheduled 39 to 40 or 10 to 25 hours per week, respectively; more hours may be required based on the needs of the store. (Individuals in the CSA V role are required to work FT hours on the sales floor.)
Minimum Qualifications
6 months experience using a computer, including inputting, accessing, modifying, or outputting information.
AND 6 months experience using a handheld device (e.g., mobile phone, LRT gun, palm pilot, tablet, iPod) to enter,
access, and output information.
Preferred Qualifications
Associate's Degree in Business, Retail Management, Specialty related to department (e.g., design, appliances) or related field OR certification in trade related to department (e.g., kitchen, plumbing, electrical, lawn and garden).
1 year retail experience identifying and selling products based on customer needs, including credit cards, installations, add-on sales, and explaining warranties, product features, and benefits.
1 year retail experience providing customer service, including identifying and resolving customer issues, assisting customers in locating product, greeting customers, answering phones, building relationships with customers, and thanking customers for their business.
1 year retail merchandising experience, including performing Zone Recovery, stocking, down stocking, facing/fronting product, pricing, maintaining signage, and housekeeping.
1 year retail experience in related department (e.g., kitchen, plumbing, electrical, lawn and garden).
1 year experience in a customer service position at a home improvement or hardware retailer in related department (e.g., kitchen, plumbing, electrical, lawn and garden).
1 year experience working in any department at a Lowe's retail store.
1 year supervisory experience in any field, including directing, evaluating, and coaching employees.
Job ID: 1351004BR
Line of Business: Store
Job Category: Customer Service
Department: 0102 - Outside Lawn & Garden
Employment Type I: Temporary
Employment Type II: Full-Time
Location #: 1192
Location Name: Orangeburg, NY
City: Orangeburg
State: NY
EEO Statement:
Lowe?s is an equal opportunity employer and administers all personnel practices without regard to race, color, religion, sex, age, national origin, disability, sexual orientation, gender identity or expression, marital status, veteran status, genetics or any other category protected under applicable law.


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