Accounts Receivable A/R Deduction Resolution Specialist

Nice-Pak Products, Inc. (NP) is the global developer, manufacturer and marketer of pre-moistened wipes for the consumer market, specializing in personal care, hygiene, household cleaning and disinfection products.
We have several locations across the US and are looking for new Associates to join our team!
The primary purpose of this position is to offer support in Chargeback Deduction Resolution and analysis in a timely, efficient manner due to the continual growing number of monthly unresolved NPP Consumer Customer Deductions. This position will analyze and
identify deductions, to help minimize, identify, and/or stop deduction abuse on unauthorized deductions and well as resolving deductions related but not limited to, Rebates, Promotions, Pricing, and Returns.
This position will be responsible to monitor all Request Paybacks on identified unauthorized deductions and to meet monthly/quarterly/annual goals in conjunction but not limited to Deduction Resolution.
This position will interact with internal and external customers, based upon the necessity of requesting deduction documentation for resolution, including but not limited to Customers, all shipment locations (Indiana, Arkansas & New York), Customer Service,
Sales & Marketing, Brokers, Supply Chain, Finance, etc.
?Deduction Resolution/Management: Validate deductions to completion for Payback-or recommendation of write off based upon research and supporting back-up documentation.
?Detailed Customer Analysis of Deduction types that can assist identifying Abuse, Root Cause and/or Effect, in hopes to help determine scope of dollars lost, and how to Control, Prevent and/or bring to an end
?Process A/R Journal Entries, Account Reconciliation and Open Statements for A/R Customers related to Customer Deductions, Credits, and/or Cash On Account.
?Interact with internal and external customers on findings (sharing analysis) to facilitate a proactive plan of action on reducing Customer Deductions.
?Back up support ?AR Collections
?Responsible for compiling and completing spreadsheets on completed/processed customer chargeback deductions.
?Analytical skillset to identify Root Cause/Abuse
?Interact with internal and external customers on findings and help coordinate proactive plan of action on Customer Deductions for specific NPP Consumer accounts
?Customer Service Expertise
?Upon Request
?Assist in Month end/Year End close
?Accuracy of work
?Ability to work with a sense of urgency in a dynamic environment
?Ability to be proactive in trouble shooting issues and research missing information
?Ability to communicate professionally and effectively with associates
High School Diploma, 2+ college or equivalent work experience
Chargeback Deduction Resolution
MS Office, Excel, Word, Outlook
AS400 knowledge, a plus
3+ years Accounts Receivable experience with large volume Customer Deductions
PC Literate, Excel, Word, Outlook
Must be well organized, accurate, and proficient in verbal and written skills
Excellent Communication Skills
Must be flexible
Able to work multitask, and work independent
NONE: General Office
Job descriptions assist organizations in ensuring that the hiring process is fairly administered and that qualified employees are selected. They are also essential to an effective appraisal system and related promotion, transfer, layoff, and termination decisions.
Well-constructed job descriptions are an integral part of any effective compensation system.
All descriptions have been reviewed to ensure that only essential functions and basic duties have been included. Peripheral tasks, only incidentally related to each position, have been excluded. Requirements, skills, and abilities included have been determined
to be the minimal standards required to successfully perform the positions. In no instance, however, should the duties, responsibilities, and requirements delineated be interpreted as all-inclusive. Additional functions and requirements may be assigned by
supervisors as deemed appropriate.
In accordance with the Americans with Disabilities Act, it is possible that requirements may be modified to reasonably accommodate disabled individuals. However, no accommodations will be made which may pose serious health or safety risks to the employee or
others or which impose undue hardships on the organization.
Job descriptions are not intended as and do not create employment contracts. The organization maintains its status as an at-will employer. Employees can be terminated for any reason not prohibited by law.
Driven by a commitment to research, quality and service, PDI, Inc. provides innovative products, educational resources, training and support to prevent infection transmission and promote health and wellness. Encompassing 3 areas, our Healthcare, Sani Professional
and Contract manufacturing divisions, we develop, manufacture and distribute leading edge products for North America and the world.

  • Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities.

  • Please view Equal Employment Opportunity Posters provided by OFCCP

  • The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access
    to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure
    is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41
    CFR 60-1.35(c)

  • Please refer to the Company?s Substance Abuse Policy which protects the safety and well-being of all associates and potential associates.


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