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Customer Service

Act as liaison between the customers and sales representatives and the internal organization. Expected to anticipate customer's needs, be persistent in seeing
the needs satisfied, maintain a patient and helpful attitude and have the ability to set priorities. Back up to other Customer Service Reps.
Responsibilities:
1. Process orders received via phone, e-mail or fax.
2. Verify pricing and special requirements prior to allocating orders.
3. Process Customer Corrective Actions when necessary.
4. Forward technical problems to appropriate person.
5. Keep customers and sales representative informed of any type of service
delays. Always keep your sales person current on territory issues.
6. Handle clerical type responsibilities such as maintaining files in a timely
manner.
7. Process and obtain approval for special requirements.
8. Ensure all transactions are monitored to completion.
9. Participate in monthly customer service meeting.
10. Process consignment usage billing monthly ensuring accuracy. Balance
customer inventory to SAP.
11.Additional assignments as deemed necessary
Working hours: 9:00 AM - 5:00 PM
Skills:
1. Minimum of a high school education, college degree preferred.
2. Minimum 3 years experience related to customer service functions.
3. Excellent interpersonal skills are a must.
4. Excellent telephone manners are required.
5. Attention to detail
6. Ability to work in a team environment.
7. A good understanding of Excel, G-One and Salesplace a plus.
Education:
Bachelors
Experience:
Experienced
Qualifications:
1. 3+ Years of Experience
2. Reliable transportation
3. Multi tasking abilities
immediate need! Please call - 973 812 1259
Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.

Salary: $45k - 50k per year + none




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